• You can cancel or reschedule your appointment up to 4 hours before the appointment time with no penalty
  • If you cancel 2-4 hours prior to the appointment, there is a $25 fee*
  • If you cancel 1-2 hours prior to the appointment, there is a $50 fee*
  • If you cancel with less than an hour prior to the appointment, we charge the full amount of the service*
  • If you reschedule 1-4 hours prior to the appointment, there is a $25 fee*
  • If you reschedule an hour prior to the appointment, there is a $50 fee*

*except if no therapist is assigned, then it’s free of charge.

 

This cancelation policy is in place to compensate our therapists for reserving their time and giving up other opportunities for work. Because we’re on-demand, therapists lose income if they keep an appointment time open for you without remuneration.